Employee Spotlight: Daisy Kwan

Daisy Kwan, Director, Product Management

Meet Daisy Kwan. As the Director of Product Management, Daisy ensures that our products address the needs of our users, customers, and clinicians. Her team is continuing to build out a centralized, digital experience on our Kii Health platform, where users can seamlessly access an ecosystem of care and support options at their disposal, so that they can access the right care, at the right time, in a way that works for them. Daisy is responsible for managing the end-to-end product lifecycle, from concept to launch, and driving engagement and growth.

1. How do you ensure that our health and wellness platform is meeting the needs of employees in today’s environment?

Real-world feedback is the most important aspect when assessing whether our products deliver value. Understanding the experiences and pain points of our users, nurses/clinicians, and current/prospective customers helps me validate ideas early on and stay focused on solving core problems. I also keep an eye on what’s happening in the market for insights to evolve our products and cater to different life stages and conditions. A new parent, for example, may be dealing with challenges that are quite different from students or elders. Personalization drives engagement.

2. How does our approach to mental and physical health support help employees in ways traditional benefits might not?

A core part of the Kii Health approach is empowering users throughout their entire health journey – before, during, and after treatment. This involves:

• A suite of mental and physical health supports that address the whole body and can be tailored to the user’s needs (there’s no one-size-fits-all in healthcare).
• Nurse navigators who engage with users on a proactive and ongoing basis.
• Solutions that actually work, such as our clinically validated iCBT programs.

This holistic approach helps to ensure more positive, long-term health outcomes for employees, which in turn means higher productivity in the workplace in the long run.  So, when building products and features, I think about how we can help users create lasting behavioural change. It means finding ways to: create the desire for change through a personalized experience that speaks to their challenges; develop the ability for change through patient education/guidance and by making care simple and easy; and drive reinforcement, such as engaging the user’s circle of care, so they feel supported by their family and providers.

3. What’s one feature or service that you’re particularly proud of at Kii Health, and how does it impact employee well-being?

One of the key challenges that our users experience is simply not knowing, or not feeling confident in taking the first step. “What care options are available for my situation and needs?” “Which option is the right one for me?’’ Even when information is available, making decisions about your health can be overwhelming. To solve for this, we’ve built navigation as a core component across the entire user journey in the Kii Health platform. Whether you need help figuring out what treatment you need, you prefer to self-navigate through a program or service, or you are mid-treatment and want to connect with a nurse to help you figure out what’s next, our navigation model ensures that you have support at every stage. This is changing the way people access healthcare, and I’m proud to be part of that.

4. What excites you most about working in the employee health and wellness space?

Being in a space where I get to solve problems that intersect between human needs, business challenges, and the power of technology. Employees spend so much of their day at work. Employee health and wellness isn’t just a “nice to have” anymore; it’s a necessity. Building products that can impact the way people experience work/life and navigate through life challenges is something I find meaningful.

5. How do you think workplace needs are evolving when it comes to health and wellness support?

There continues to be an evolving demand for mental health support. Even when users are coming in for medical/physical care, we’re at times seeing physical symptoms that may actually be stemming from mental health conditions. This also highlights the connection between physical and mental health and the growing need for a consolidated, cohesive healthcare experience for employees rather than multiple fragmented channels and providers. Employees want to access the appropriate care in the simplest way possible. The experience needs to feel like the care you need is right at your fingertips.